Bristol Airport, UK

​Reducing Passenger Queuing Times

Bristol Airport has one terminal which sees 4.6 million passengers fly to over 90 destinations each year.

The Challenge

When turning to Gunnebo, Bristol Airport wanted an innovative, efficient solution for controlling the flow of passengers into security control. The airport wanted​​ to decrease processing times to get passengers into the airside lounges, whilst preventing passenger stress and allowing passengers more time in duty free.

Bristol also wanted to measure passenger queuing times and patterns of movement to optimise the location of service facilities and airport exits.

The Solution

Gunnebo UK and ICTS Europe supplied a pre-security solution to cut the time taken to get passengers airside. Gunnebo provided nine lanes of high-security and high-capacity Speed Gates (SpeedStile FP​) which were integrated with ICTS's Queue Management System, SmartQ. ​ 

The Benefits 

After check-in, passengers scan their boarding cards using the SmartQ ​queue management system which reads different types of card (magnetic strip, bar code, etc.) SmartQ logs the time of arrival, validates each passenger's boarding pass and routes them to a certain lane. ​

"We can now monitor the current 'live' status of our entrance gates and see how quickly the passengers are passing through them. If problems arise we can quickly take action. We can also deploy our personnel at times and in places where they are needed most," says Chris Ware, Head of Security at Bristol Airport.

"The system has revolutionised the way we look at and manage our passengers in the terminals."

Chris Ware, Head of Security at Bristol Airport