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Logistic Coordinator, Poland

About The Role 


The Logistic Coordinator is responsible for providing customers with clear and accurate pre-sale advice on the Gunnebo spare parts product range, including stock availability, specification, and pricing queries, and taking an order. Post-sale responsibility for coordinating prompt and timely supply, logistics and service elements of the order, making sure the Customer is kept fully updated on availability and expected delivery dates.  

The role is pivotal in ensuring the Customer feels valued and engaged at all stages of the sales cycle, with a focus on building effective lines of communication with regular and repeat Customers. This person is also responsible for triggering and following daily business operations within all warehouses in Europe and nominated forwarders for transportation, seeking continuous improvement.    


What You Will Do 

Key responsibilities: 

  • Provide an exceptional Customer experience by handling interactions in a professional and supportive manner 

  • Advise on availability and lead time for product configurations, 

  • Become a master user of the ERP system for all sales and inventory transactional processes 

  • Log orders onto the ERP system in a timely manner and handle them till invoicing (E2E) 

  • Confirming orders and delivery dates to customers in accordance with internal SLA 

  • Book transport requests onto the portal of third-party logistics providers including RFQ 

  • Trigger picking list to the warehouse and oversee operations proactively 

  • Track and monitor Customer open order status reports ensuring timely delivery and invoicing 

  • Manage delays in an effective manner and ensure priority is given to managing customer expectations 

  • Ensure fulfilment of deliveries to meet on-time in-full KPIs (“OTIF”) and challenge suppliers for improved service  

  • Ensure regular and month-end invoicing is completed in a timely and accurate manner and systems are maintained 

  • Ensure unexpected costs are managed and passed onto the Customer where the scope has changed 

  • Checking and the first approval of nominated supplier invoices vs. expectation and rate-cards 

  • Take a continuous improvement approach to own performance and processes 

  • Responsible for operations for some local warehouses being the line manager for warehouse employees  

Who we are looking for 

  • Higher education (preferably in Logistic, supply chain or international trading) 

  • Fluent English (B2/C1) 

  • Knowledge of Microsoft D365 would be desirable 

  • Experience of working within a fast-paced supply chain environment 

  • Flexible and driven to learn new skills 

  • Problem-solving skills; takes a logical approach to issues, doesn’t look to pass on every issue to the manager 

  • Great communication skills; able to build strong remote relationships with 3PL and customers 

  • Calm, clear thinker; operates well under pressure 

  • Ability to multi-task, and prioritize effectively to handle a varied and busy schedule  

  • Gains and maintains trust; doesn’t hide bad news 

  • Pragmatic approach to getting things done in priority order 

  • An ability to seek opportunities for increased revenue or cost saving 

  • Works well across teams, locally and internationally 

  • Actively seeks out work during quieter times 

  • Confident in working across the Microsoft Office suite, particularly Excel, and experience using ERP systems

Please if you are interested apply using the form below

Contact Person: Malgorzata.Fabczak@Gunnebo.com

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