Sales Support Engineer, Dubai
Do you want to be part of creating a safer world? Without thinking about it, you meet us in your everyday life – at home, in transit and at work. We are at the airport, where you commute, where you work, play and shop. Diverse in our offering, our customer outreach and in our mindset, Gunnebo is leading the transformation of the security business through digitalization and connectivity for the continuous development of smart entrance control and safe storage solutions.
If you are passionate about being part of an exciting transformation journey working with a global, multi-cultural and highly motivated organisation this is the opportunity for you. Gunnebo is small enough to see your ideas come true, and big enough to realize your career goals.
About The Role: Sales Support Engineer
The role is for a permanent full-time position and will be assigned at the Gunnebo Middle East office in Dubai Airport Free Zone. The Sales Support Engineer will work closely with the Country Manager for Entrance Control and work with customers, contractors and designers to drive the sales of Gunnebo’s Entrance Control and Perimeter Protection products and services.
The primary role of this position is to manage, coordinate and prepare requirements for specific projects. This position is accountable for learning the company’s products, pricing processes and industry knowledge. The sales support engineer should have knowledge of the local market, market segment strategies, customers and business philosophy and processes/procedures.
In order to be successful in this role, the candidate must possess the ability to interpret customer requirements/scope, match products to customer specifications/drawings and ensures that the quote is technically compatible. He or She should be able to utilize commercial and technical knowledge to assist with the preparation of quotations and must be able to develop and maintain quotation follow up database.
What You Will Do:
As a Sales Support Engineer, you will proactively maintain an ongoing relationship with selected customers and sales staff, particularly those focused on technical applications of the product or service. You may be required to also visit client or job sites to provide solutions and identify opportunities.
You will also be expected to receive and process complex customer orders, inquiries, and/or complaints covering items or products ordered, and supports customers through specialized technical or scientific knowledge/product applications. Other responsibilities will also include but will not be limited to:
- Provide pricing, availability, and schedule information within established guidelines.
- Checks and approves credit within established limitations and confirms orders.
- Researches and obtains resolution of a variety of customer complaints and issues.
- Tracks order activity and alerts appropriate staff of any potential delivery problems. Expedites the delivery of selected orders.
- Resolves technical difficulties and issues with the customer.
Who we are looking for:
- At least 3 Years of Experience in the Pre Sales
- Knowledgeable in physical security field
- Experience in preparation for Tender Documentation
Knowledge / Education:
- Electronics & Communications Diploma/Engineering Degree or equivalent
- Ability to read and understand technical drawings
- Basic Knowledge in AutoCad
- Advantage in having a valid UAE driver’s license
- Fluent in English both written and oral. Must be a native/fluent in Arabic. Russian is a plus.
- Able to work both individually and as part of a team
- Ability to work well with internal and external personnel
Performance: Deliver the expected results, take accountability for actions, have the needed competence to do the job, strive for high quality work
Teamwork: Communicate with clarity and empathy, supportive towards others, actively ask for and give feedback, cooperate with all colleagues to achieve common goals
Attitude: Show integrity in everything you do, treat everyone with respect, have empathy towards others, being passionate about and competitive in all you do
Mindset: continuously improve by choosing superior and digital ways of working, being responsible to drive and adapt to change, develop by continuously learning, being eager and quick to adapt when it comes to new ideas
Why join us
Are you passionate about sustainability, innovation, safety and collaboration? Our employees have ideas on how to build a safer and more sustainable tomorrow and the drive and passion to realize them. Our attention to societal trends, and our ability to translate these into business opportunities, alongside our dedication to customers, sustainability and digitalization have earned us a place among the leading companies in our industry.
We believe that building long-term relationships and integrity are keys to success. Performance driven by a forward-thinking attitude, passionate teamwork, and the strong will to continuously learn. If that describes you, we will gladly make way for your ambitions. From day one we support you with your personal growth, through challenging positions and comprehensive learning and development opportunities, in a dynamic, international and diverse and pro-active working environment. Gunnebo is small enough to see your ideas come true, and big enough to realize your career goals.
At Gunnebo, we have a bigger mission, we are working For a Safer World. Welcome with your application.
About Gunnebo Group
The Gunnebo Group is a global leader in security offering innovative products and services to protect and control the flow of people, and to safely secure valuables. Through our businesses Gunnebo Entrance Control and Gunnebo Safe Storage we offer solutions to customers in retail, public transport, public and commercial buildings, industrial and high-risk sites and banking. We operate worldwide through our 3,400 employees, 25 country locations and 10 production facilities to serve customers in over 100 markets. Together we create a safer world.
Gunnebo Entrance Control specializes in access control solutions enabling customers increased efficiency, safety and end-user experience. Our wide range of products are designed to create a safe environment without restricting freedom of movement, whether it is to enter the lobby of a company, a store, an entertainment area, an industrial area and public transport. We shape the future of people flow management.