Service Supervisor, Ontario, Canada
About The Role
A Service Supervisor is responsible for the efficient and cost-effective implementation of technicians deployed to install and service our complete range of products supplied to our customers.
Job Responsibilities
Supervises the activities of Service Technicians to fulfil sales, profit and company objectives
Attend regular onsite reviews of projects, site meetings, when requested supply technical or leadership guidance to Technicians
Responds promptly and professionally to customer needs, resolves work-related problems (field support) and recommends work measures to improve productivity
Responsible for the control of national client key records
Liaison between Sales and Technical staff while maintaining a strong “customer care” focus
Acts as a resource for project bids with Management and Sales
Responsible for developing inside sales quotations
Provides project management on all major installations
Prepares and submits progress and other reports to the Branch Manager
Assists Branch Manager with technical staffing, performance appraisals, training and development
Motivates and mentors all staff to encourage ongoing professional development
Develops and monitors service productivity, SLA’s and quality standards to ensure customer satisfaction
Continuously develop sub-contractor relationships ensuring quality of work and competitive costs
Deliver best-in-class customer service to all accounts by providing new solutions that are applicable to client needs and add value
Stay up to date with external and internal developments within the industry
Identify new market segments and accounts which fit Gunnebo’s regional customer profile leveraging existing relationships where possible
Develops and monitors service productivity, SLA’s and quality standards to ensure customer satisfaction
Negotiating with vendors for project inventory and consumable materials
Be an escalation point for customer concerns and inquires
Maintain frequent contact with assigned key accounts and develop a strong understanding of their short, mid and long-term requirements to obtain their business objectives
Supports the Branch Manager with all elements of service and quoted work orders, including material procurement and/or cost control
Other duties as assigned
Job Requirements
Must be located in Canada. We are unable to accept overseas applicants at this time.
A minimum of 3 years of Operations or Project Management experience within the Security Industry
Post-secondary education with the following experience;
Leadership and development of people
Sales support and managing client relationships
Scheduling and dispatching manpower resources
Strong command of the English language with excellent written and verbal communication skills
Exceptional organizational skills with the ability to lead multiple activities and initiatives simultaneously
Observant, accountable, and attentive to productivity and corporate profitability
Self-motivated and calm under pressure with strong analytical and problems solving skills
Management experience is an asset
Experience in delivering high-quality customer service to a broad range of customers
Strong computer skills working in MS Office
***Must be located in Canada to submit your resume. We are unable to accept overseas applicants at this time.***
Please send your CV and Cover letter to Grace Romano (Grace.Romano@Gunnebo.com) before March 28
Please note: Gunnebo provides accommodations for employees with disabilities. If you require a specific accommodation because of a disability or medical need, please contact the HR Department so that arrangements can be made for the appropriate accommodations.