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      Entrance Control

      Gunnebo’s entrance security solutions give you control over visitors’ flow to, from and around a location.

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      Protect your valuables and confidential data. Get peace of mind at home, in transit and at work.

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      The Group’s strategy is to grow through Gunnebo’s independent businesses Gunnebo Entrance Control and Gunnebo Safe Storage.

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      Employee Testimonials

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      Why you should join us

      Find out why Gunnebo Safe Storage offers a working environment where you can make a difference.

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      Upskill Trainee Program

      Do you want to work in an international and cross-cultural environment? If so, our Upskill trainee program offers a great opportunity to shape your future.

Service Supervisor, Ontario, Canada

About The Role 


A Service Supervisor is responsible for the efficient and cost-effective implementation of technicians deployed to install and service our complete range of products supplied to our customers. 


Job Responsibilities 

  • Supervises the activities of Service Technicians to fulfil sales, profit and company objectives 

  • Attend regular onsite reviews of projects, site meetings, when requested supply technical or leadership guidance to Technicians 

  • Responds promptly and professionally to customer needs, resolves work-related problems (field support) and recommends work measures to improve productivity 

  • Responsible for the control of national client key records 

  • Liaison between Sales and Technical staff while maintaining a strong “customer care” focus 

  • Acts as a resource for project bids with Management and Sales 

  • Responsible for developing inside sales quotations 

  • Provides project management on all major installations 

  • Prepares and submits progress and other reports to the Branch Manager 

  • Assists Branch Manager with technical staffing, performance appraisals, training and development 

  • Motivates and mentors all staff to encourage ongoing professional development 

  • Develops and monitors service productivity, SLA’s and quality standards to ensure customer satisfaction 

  • Continuously develop sub-contractor relationships ensuring quality of work and competitive costs 

  • Deliver best-in-class customer service to all accounts by providing new solutions that are applicable to client needs and add value 

  • Stay up to date with external and internal developments within the industry 

  • Identify new market segments and accounts which fit Gunnebo’s regional customer profile leveraging existing relationships where possible 

  • Develops and monitors service productivity, SLA’s and quality standards to ensure customer satisfaction 

  • Negotiating with vendors for project inventory and consumable materials 

  • Be an escalation point for customer concerns and inquires 

  • Maintain frequent contact with assigned key accounts and develop a strong understanding of their short, mid and long-term requirements to obtain their business objectives 

  • Supports the Branch Manager with all elements of service and quoted work orders, including material procurement and/or cost control 

  • Other duties as assigned 

Job Requirements 

  • Must be located in Canada. We are unable to accept overseas applicants at this time. 

  • A minimum of 3 years of Operations or Project Management experience within the Security Industry 

  • Post-secondary education with the following experience; 

  • Leadership and development of people 

  • Sales support and managing client relationships 

  • Scheduling and dispatching manpower resources 

  • Strong command of the English language with excellent written and verbal communication skills 

  • Exceptional organizational skills with the ability to lead multiple activities and initiatives simultaneously 

  • Observant, accountable, and attentive to productivity and corporate profitability 

  • Self-motivated and calm under pressure with strong analytical and problems solving skills 

  • Management experience is an asset 

  • Experience in delivering high-quality customer service to a broad range of customers 

  • Strong computer skills working in MS Office 


***Must be located in Canada to submit your resume. We are unable to accept overseas applicants at this time.***  

Please send your CV and Cover letter to Grace Romano (Grace.Romano@Gunnebo.com) before March 28


Please note: Gunnebo provides accommodations for employees with disabilities. If you require a specific accommodation because of a disability or medical need, please contact the HR Department so that arrangements can be made for the appropriate accommodations. 

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