Service Technician, Kingdom of Saudi Arabia – Dammam
The role will be based in Dammam and will involve travel in the assigned region as well as other regions.
Workplace: Gunnebo Middle East, Kingdom of Saudi Arabia – position to be based in Dammam
Duration: This is permanent full-time position
Reporting to: This position reports to the Service Manager
What you will do:
Performs the preventive planning, installation, and servicing of our core line of electronic security products such as access control, CCTV systems, physical security products (Road Blocker, Bollards), Gunnebo Entrance Control (SpeedStile, GlasStile, Sliding Gates, Turnstiles, etc.) within all market segments serviced by Gunnebo Middle East (mechanical, mechatronic, hydraulic systems)
Attending to emergency service call outs
“On the job” project management
Always ensure good customer relations, maintaining a high standard of appearance and customer focused approach to communications
Maintain an open mind to all daily challenges, exploring all options to ensure the highest possible first-time-fix rate and limiting the opportunity for repeat calls to an absolute minimum
Maintain currency of knowledge with respect to relevant technology, equipment or working practices required to support the business and its customers
Follow customer procedures to ensure efficient job closure
A high degree of flexibility, the post-holder is expected to undertake any other duties for the Company within the role holder’s capacity in line with their skills and capabilities, this may include covering other regions.
Ensure that all relevant Health, Safety and Environmental procedures and practices are followed, ensuring that everyone is made aware of their responsibilities in these areas
Regular travel throughout Kingdom of Saudi Arabia
Who we are looking for:
Experience:
Excellent experience in the field of physical security systems (Entrance Control, High Security “HVM” products, Integrated Security solutions, Bollards, Road Blockers, Sliding Gates, Turnstiles – mechanical, mechatronic, hydraulic systems)
Candidate should have 4 or more years of experience in the installation and servicing of electronic security or electro-mechanical systems, knowledge of electronic/electric circuitry
Good knowledge of mechanical, mechatronic and hydraulic systems
Excellent customer service skills
Excellent communication skills and able to listen to customers and present a positive image of the company
Effective time management skills
Able to deliver results to ensure customer calls are resolved quickly and efficiently, to prioritize effectively, meet deadlines and targets
Candidate should have a technical background in the physical security field
Experience in providing onsite technical support to Channel Partners
Skilled in the use of a variety of hand and power tools
Experience in the Saudi Arabia market is essential
Full KSA driving license
Knowledge / Education:
Electronics/Engineering certificate or diploma
4-5 years of experience in a Service Technician function
Excellent knowledge and proficiency of Bollards, Road Blockers, Sliding Gates, Turnstiles – mechanical, mechatronic, hydraulic systems
Excellent communication skills in Arabic and English are required – any additional language skills will be an advantage
Competences:
Technical background in physical security field
Meticulous, well-organized, capable to handle multiple priorities and multi-tasking while respecting deadlines
Works in a systematic, methodical and orderly manner
Performance: Deliver the expected results, take accountability for actions, have the needed competence to do the job, strive for high quality work
Teamwork: Communicate with clarity and empathy, supportive towards others, actively ask for and give feedback, cooperate with all colleagues to achieve common goals
Attitude: Show integrity in everything you do, treat everyone with respect, have empathy towards others, being passionate about and competitive in all you do
Mindset: continuously improve by choosing superior and digital ways of working, being responsible to drive and adapt to change, develop by continuously learning, being eager and quick to adapt when it comes to new ideas
Contact Person: Mariana Strydom (Mariana.Strydom@Gunnebo.com)